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|Roland is a senior leader and IT professional with over 20 years Information Services,
Systems Management, Outsourcing & Operations and Business Development expertise
with a customer first attitude.
He is an expert in SAP Technology, Operations and Support and has a rounded
background and track record of building and running Data Centers and the IT support
organization teams. Roland has worked in Germany and Canada with a career foundation
at Fortune 500 companies Siemens and Accenture.
Roland is a hands-on team builder and participatory leader initiating change and
promoting innovation, known for problem solving, lateral thinking and very comfortable in
complex environments, from strategy to make-it-happen. Selected achievements include:
- He had the mandate in 1993 for the start-up and leading the Canadian Siemens
Application Hosting Data Center operations and helpdesk.
- During 1996 and 2000 he was named Managing Director, Data Center
Outsourcing and Application Hosting and was responsible for all Siemens
Business Services operations and technology, providing both strategic and tactical
leadership and direction for the data center, architecture and infrastructure
including the North American SAP Hosting Competency Center in Mississauga.
- In 1999, he initiated and managed the certification of SAP Global Hosting
Partnership for 3 North American Service Data Centers, making Siemens one of
only seven global firms with this status at that time.
- In 2004, through Roland’s leadership, Siemens was the first transatlantic and
intercontinental company of the SunTone Service Excellence certification for service
delivery quality and best practices.
Roland is also known for “living” the Symbiosis, a mutually beneficial cooperative
relationship between Sales and Delivery of Information Services.
In 2007 to 2008, Roland held a position at Accenture as Director Data Center Technology
& Operations providing Consulting Services to clients aimed at improving the strategic
intent, transforming economics and effectiveness, including IT Planning, Design and
- He holds an Business Operations Management Diploma and a BBA. Econ.,
Bachelor of Business Administration.
Focusing on the Business Value of IT